We have apologised to Mrs Chow and Mr Lee for the inconvenience caused. In both cases, there was a lapse in service due to staff oversight.

We would like to take this opportunity to assure our customers that we take lapses in our service very seriously. In both instances, appropriate coaching and disciplinary actions have been taken.

As requested by Mrs Chow, we have reinstated her fixed analogue phone service. We have also waived Mr Lee's broadband charges for the time that he was unable to use his broadband service.

We thank Mrs Chow and Mr Lee for their feedback and continued support.

Cheam Tze Hui (Ms)

Corporate Communications Manager

SingTel