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WE REFER to the letter, 'Proud about connecting people, but Nokia should first connect with its customers' by Mr G. Arumugam (Online forum, Jan 17), and thank the writer for his valuable feedback.
Customer service and product quality are of great importance to Nokia. Please be assured that our products undergo extensive quality testing, and that we provide rigorous training to our customer service personnel to ensure a high standard of service.
We apologise for the inconvenience encountered and are contacting Mr Arumugam to resolve the issue.
Sueanne Mocktar (Ms)
Communications Manager, Nokia Singapore
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