Our investigation showed that repeated calls were made from Mr Shetty's handset on Nov 10 for a continuous period and these calls were diverted to the voicemail of the recipient's handset. The total cost of these calls amounted to $55.30.

We suspected that the auto redial function of the customer's handset could have been turned on and advised him to check the function setting on his handset.

In view of the circumstances and out of goodwill, we decided to waive the call charges even though we had verified that the calls in question were correctly billed. We also provided Mr Shetty with three months of free itemised billing.

We thank Mr Shetty for the feedback and for this opportunity to respond to his concerns.

Chua Swee Kiat

General Manager

Corporate Communications, M1