NTUC Income does not condone any behaviour on the part of our financial consultants or staff that would cause embarrassment or annoyance to our customers and the public at large.

We have begun our investigation into this matter and will take all necessary steps to ensure that any unacceptable conduct is dealt with appropriately.

We thank Mr Nageswaran for his feedback and would appreciate it if he would call our Service Quality Manager, Stella Soh, at 68773472 or e-mail sq@income.com.sg so that we may be able to obtain further information from him.

NTUC Income is committed to placing customers at the heart of all that we do and we apologise for any distress that may have been caused by the actions of our financial consultants.

Caroline Fernandez (Ms)

Head, Public Affairs

NTUC Income