The bills in the initial few months were accurate but, as time went on, errors began appearing.

When my November phone bill came, the amount I had to pay was four times what I normally paid. When I called the M1 hotline 1627 for verification, I was told that my estimated outgoing calls amounted to 500++, so I requested a detailed (itemised) bill.

Upon checking the detailed bill, I found that there were 348 repeated calls charged for one mobile phone number. The calls were made on Nov 10 from 12.57:30 to 14.23:11 (1hr 26min).

I approached the M1 Paragon duty manager who told me that the auto-redial function was on during the period in question.

She then told me that she would ask the engineering team to do an investigation.

After one week, I received a call from an M1 officer who told me that the other party had received the missed calls. I then told them that if that had been the case, surely the other party would make a return call to me. They then said that all the calls were converted into voice mail.

I find this explanation unsatisfactory and told them so. The officer then offered to waive charges of $64.95.

If I had not demanded for an itemised bill, I would not be able to detect these abnormal charges.

P. Vasantha Shetty