You would never have imagined the customer service that I experienced on the very first 15 minutes upon arrival.

I ordered a can of coke from the food court at Basement 1. After I made payment, I asked for salt and the staff told me that there wasn't any. It seemed strange to me that a drinks stall did not have any salt.

I tried approaching her again to check if she could get the salt elsewhere but before I could do so, she stared at me and told me: 'Don't have means don't have".

I did not want to start an argument with her and decided to purchase fruit juice from the adjacent stall for my girlfriend instead. And right in front of that stall was a container of salt. Then it dawned on me why Singapore's world ranking is starting to decline.

There are three points that I would like to highlight:

1. There is no necessity for the staff to stare at me.

2. It was totally unnecessary for her to use an angry tone with those harsh words.

3. She didn't even have to take the salt for me. She could have just told me that the neighbouring stall had what I wanted.

The main objective of this e-mail is not to penalise the staff or request an apology. What I'm concerned about is the reputation of the nation.

Janssen Tham Kwok Onn