When I subscribed to the mio plan, I specifically requested to retain the analogue phone line and not switch to the digital one.

The technician who came to install the equipment was aware of this, but the networking department was not. As a result, my home phone has not worked for the past five days.

Multiple calls to the mio helpline have yielded empty promises from the operators. They keep telling me it is not a matter of their department and that they will relay the message to the relevant department.

I was also told that someone would call me on my mobile phone to explain the situation and resolve the problem, but I am still waiting for a response.

I do not understand why it takes so long to reactivate my analogue phone line. This is one of the poorest after-sales service I have encountered.

For a company competing to be a major international player in telecommunication, SingTel really needs to to work on better communication between its departments and to its subscribers.

Chow Yook Wai (Mrs)