After various failed attempts by the mio team to rectify it, a SingTel technician finally came to my home to set it right. But even after that, I experienced problems.

So in mid-December, I asked for the line to be switched back to an analogue one. As requested, an appointment was fixed for Jan 2. The Mio technician arrived just before 10am and after 20 minutes, he said the switch was made and that I would get a dial tone in about three hours.

At 5pm I still had no dial tone. I called the mio hotline and was told that they would look into the matter. But since then, there has not been any follow-up in service.

I made numerous attempts to call again, but received the same message: 'We will investigate and call you back.'

Still without a line on Jan 4, I had no choice but to march to the SingTel shop at Parkway Parade to lodge another complaint.

By the afternoon, I received three calls from SingTel staff to tell me that they would look into it. And later the same day, I received a call informing me that an appointment was fixed for a technician to fix the problem the next day between 4pm and 6pm.

I waited till 9pm, but no one showed up. I called the hotline again and was told by a senior staff on duty that they would investigate the matter - again - and revert by Sunday at 11am.

Finally, my husband decided to call SingTel. We received the same response. Till today, no one has made the attempt to explain why something that should have been fixed in a few hours is taking more than five days to fix.

Balbinder Kaur (Mdm)