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I REFER to the letter, 'Impressed with bank's competitive rates, but banking security compromised' by Ms Ee Pui Chen (Online Forum, Dec 28).
We apologise for the inconvenience caused to Ms Ee due to the service lapse. The bank has since addressed her concerns and resolved the matter. We would like to thank Ms Ee for her feedback and understanding.
We would like to highlight that the security and confidentiality of our customers' accounts is a priority to the bank.
Ngo Min Ying
General Manager,
Customer Experience Management
Standard Chartered Bank
Consumer Banking, Singapore
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