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I REFER to the letter, 'Mio TV not working for a month now, and counting' by Mr Sebastian Goh Chew Seng (Online forum, Dec 14).
We have apologised to Mr Goh for the inconvenience caused and are following up with him to resolve his matter.
Appropriate measures have been taken to guide our staff on the handling of customer requests.
We thank Mr Goh for his feedback.
Cheam Tze Hui (Ms)
Corporate Communications Manager
SingTel
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