We would like to thank Ms Wong for her feedback and apologise for the inconvenience caused.

We would like to take this opportunity to assure our customers that we actively monitor the call volume, and are now in the process of putting in measures to improve the situation.

We are committed to provide quality customer service and would like to assure our customers that we are constantly reviewing our service level to ensure that our customers' needs are attended to.

Caroline Lim (Ms)

Head,

UOB Call Centre