The machine was not able to dispense the stamps and instructed me to seek a refund from the branch.

I went to approach the counter staff and they requested me to queue up to get the refund.

The post office was very crowded. SingPost staff aren't flexible when I told them it is ridiculous to queue up for a refund of only $1.60.

They stood firm on their stand.

In the first place, I used the machine for the sake of fast service and convenience. If the machine was faulty, why should I queue up for a refund?

SingPost staff are also not pro-active.

If informed of a machine that is not able to dispense postage stamps, shouldn't they ask me which machine it was so that they could paste a notice to inform other users?

Or did they already know about this, but chose not to do anything about it?

Jasmine Toh Ti June (Ms)