Ms Sapiah commented on the size of the wheelchairs available at the Singapore Zoo and Night Safari. We would like to clarify that these are standard-sized ones that are generally available for rent.

With regard to charges for the kid's car, rather than impose an hourly charge, it was felt that a flat fee of $15 for unlimited time use offers greater value to visitors as on an average, visitors spend three and a half hours at the park.

Ms Sapiah remarked that a Caucasian couple was being served before the 6pm ticketing-booth opening time at the Night Safari.

We would like to clarify that Night Safari has a policy for online booking where tickets purchased online can be collected before 6pm. The Caucasian couple had the necessary online receipt, which was the reason for the early ticket collection.

We would like to highlight that since March 31 last year, our e-ticketing system has been offering all visitors the convenience of booking admission tickets online for up to two months in advance.

Tickets purchased are to be collected from the entrances of Singapore Zoo or Night Safari. To book a ticket, log on to www.zoo.com.sg or www.nightsafari.com.sg.

The Night Safari believes in giving visitors the unique experience of exploring wildlife in a tropical jungle at night. As the animals at the Night Safari are nocturnal animals, they will appear when it is dark, mostly after 7pm when we open the park for the walking trails, and tram rides covering 3.2km starts from 7.30pm.

During the day of Ms Sapiah's visit, the first tram left at 7.15pm instead of 7.30pm due to the demand for the ride. The 15 lanes at the waiting area are designed to ease boarding for visitors. At any one time, two trams consisting of six rows each would stop in alignment with the 15 lanes so that passengers can immediately board the tram without having to go through a winding queue.

We regret the misunderstanding and hope this addresses the questions and feedback Ms Sapiah had raised. We look forward to welcoming Ms Sapiah and her family back to our parks soon.

Isabel Cheng (Ms)

Director

Marketing and Sales

Wildlife Reserves Singapore