'Customers can be assured that the whole process was handled and managed professionally with utmost confidentiality.'
AN HSBC SPOKESMAN, on how the safe deposit boxes were opened

Infringement of privacy

'I felt very uncomfortable that they had taken out everything and looked through each item without my knowledge or consent. It's an infringement of my privacy.'
MR STEPHEN YUEN, who said his safe deposit box contained jewellery and documents, and the items were returned in this bag