IN RESPONSE to questions from The Straits Times on what patients should do as Singapore moves from containing the H1N1 virus to mitigation - where the focus will be on treating the severely ill - the Ministry of Health (MOH) released a set of answers to frequently asked questions on Friday.

It had earlier sent guidelines to all doctors outlining how they should handle various patients who walk in with flu symptoms.

What are Pandemic Preparedness Clinics (PPCs), and how are they selected?

PPCs are primary health-care providers that form a vital part of MOH's Flu Pandemic Response Framework.

PPCs are supported with personal protection equipment and Tamiflu from the national stockpile to help manage the flu outbreak in the community.

All polyclinics are also part of the PPC framework. Being located islandwide, PPCs will help ensure easy access to medical assessment and prompt treatment for people with flu-like illnesses.

PPC staff have undergone the necessary training to enable them to manage both flu patients and those with other health conditions safely. They can be recognised by the 'H1N1 ready' symbol.

Where can I get a listing of PPCs?

The PPC listing will be updated regularly and can be obtained from MOH and Health Promotion Board (HPB) websites. You can also SMS CLINIC to 70550 (Toll-free for M1 and StarHub only).

What are PPCs' operational hours?

PPC will operate during their usual consultation hours. You may wish to call the clinic to check on their operating hours before visiting. Patients who require urgent medical attention should go to the nearest hospital's emergency department.

Will any testing (lab or rapid diagnosis) of H1N1 be done at a PPC?

Laboratory testing to confirm H1N1 is not available at polyclinics and PPCs. There is no need for general practitioners to send all suspected cases to hospitals for testing. Lab testing for H1N1 is not necessary before commencement of treatment. Doctors would exercise clinical judgment in prescribing anti-virals on a case-by-case basis, taking into account the patient's medical condition, risk of developing influenza-related complications, prevalence of H1N1 in the community, and after weighing the risks and benefits of treatment.

What should I do if I am having flu-like symptoms (fever, runny nose, sore throat or cough)?

People who develop influenza-like illness can visit the nearest PPC or polyclinic for initial assessment and treatment. Put on a surgical mask on your way to the clinic and avoid taking public transport if possible. Depending on the severity of your illness and other risk factors, you may be referred to the hospital for further management.

However, if your condition deteriorates and/or you develop symptoms such as having difficulty in breathing, chest pains or severe vomiting, call 995 so you can be taken to the nearest hospital for immediate medical attention.

Read the full FAQ list in Saturday's edition of The Straits Times.