HOSPITALS are the homes of heroes in white coats who grapple with complex cases that stretch their diagnostic skills - or so television shows such as ER and Grey's Anatomy would lead us to believe.
In real life, the struggle for most 21st-century medical centres is not treating a patient with an unusual illness, but coping with the mundane, like ensuring bed linen is laundered, floors swabbed, dressings changed and drugs supplied on time.
Few know this better than Dr Elizabeth Bradley, 47, a public health professor at Yale University and, since February, first president and director of its Global Health Leadership Institute.
Read the full report in Wednesday's edition of The Straits Times.
